One of the swelled challenge for a hardware startup is to actually create a finished product . But another is actually delivering the product to the customer that give for them . It ’s a common problem . And based on the late frustrations of people who enjoin Andy Rubin’ssuper hyped new headphone , Essential Products is hunt down into some trouble with the second part of that par .
On August 16th , after calendar month of delays , the ship’s company finally set about narrate some other customers who had pre - registered to purchase the gadget that their phones had been built , and that they would be shippedwithin seven daysafter payment . But mail onRedditand Twitter reveal that the fellowship has n’t delivered on its promises .
https://twitter.com/embed/status/900439110833360897
Image: Sam Rutherford/Gizmodo
@essentialWhere or where has my small phone sound , promised me over a calendar week ago ? Is Essential Phone running a yard bird or is the earphone gon na show
— LeadingOrderSolution ( @LeadingOrderSol)August 24 , 2017
Day 9 after pay off for the Essential Phone and still has not shipped but you took my money twice , once for the sound and once for the camera
— Charles Gallagher ( @CDGallagher)August 25 , 2017
That news comes despite multiple customers saying thattheir credit cards have been charged , and that lading were supposed to go out within 24 to 48 hr . When we reached out to the companionship directly for commentary , a spokesperson importune that phones were already being sent out . We follow up and pointed to the many the great unwashed kvetch about delayed shipment , and we have n’t heard back .
https://twitter.com/embed/status/900815590713159681
In fact , upon rake Twitter and Reddit , we have n’t been able to describe a exclusive mortal who is n’t a member of the press who has actually gotten their gadget . Not a single celebratory photo or enthusiastic tweet . Is it possible some phones are out there as Essential claim ? Of course , but we have n’t seen them .
OnAmazonandBest Buy , the Essential Phone is still list as a pre - order , with shipments scheduled for September 1 and September 8 , respectively . It seems that unless you were in the earliest batch of masses to register to buy the phone , you could be wait a long , farsighted meter .
Now you could just chalk all this up to a Modern company struggle to get products out the door , but that ’s not much of a consolation to buyers waiting for a phone that has already been heavily check . Then you add in theissues we encounteredwith the PH-1 ’s camera and now you ’re wonderingif Essential really has its number together ?
Update 4:55PM : After contacting a representative for Essential , we have once again confirmed that phone are starting , for real this sentence , to be shipped out . And the company has put out an update on Twitter as well , so you cognize they mean it .
We ’re beginning to embark Essential Phone ! Please look out for an vitamin E - ring mail today with trailing information . We prize everyone ’s patience !
— Essential ( @essential)August 25 , 2017
Have you gotten your Essential Phone yet or even so much as a presentment , or do you have a go at it the gremlin that has spirited them away ? Hit me up at[email protected ] .
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